Each of the following apply to EC in developing economies except
A) developing economies struggle with various issues that create too many...
One of the strengths of EC is the ease with which its adopters can reach a global population of consumers. However, EC-driven businesses must consider the critical elements affecting the value of EC across cultures. These elements include each of the following except
One of the strengths of EC is the ease with which its adopters can reach a global population of consumers. However, EC-driven businesses must consider...
Each of the following is a critical success factor (CSF) of the Old Economy except
Each of the following is a critical success factor (CSF) of the Old Economy except
A) compete to sell product.
B) build market share to get...
A structured approach to shifting/transitioning individuals, teams, and organizations from a current state to a desired future state. It is an organizational process aimed at empowering employees to accept and embrace changes in their current business environment. This best describes
A structured approach to shifting/transitioning individuals, teams, and organizations from a current state to a desired future state. It is an organizational...
Determining whether a website meets the original business objectives and vision best defines
Determining whether a website meets the original business objectives and vision best defines
A) feasibility testing.
B) usability testing.
C)...
Referencing capabilities needed by Webstore users, sellers need the ability to do each of the following except
Referencing capabilities needed by Webstore users, sellers need the ability to do each of the following except
A) select products to purchase...
Referencing the capabilities needed by Webstore users, buyers need the ability to
Referencing the capabilities needed by Webstore users, buyers need the ability to
A) create the capability for cross-selling and up-selling.
B)...
A Web-based seller of CDs carefully monitors the prices charged by its competitors for identical products. This company has the ability to change a given price within three minutes in response to changes by competitors. This is an example of EC
A Web-based seller of CDs carefully monitors the prices charged by its competitors for identical products. This company has the ability to change a...
The fair market value of a business or the price at which a property would change hands between a willing buyer and a willing seller who are both informed and under no compulsion to act best describes
The fair market value of a business or the price at which a property would change hands between a willing buyer and a willing seller who are both informed...
McAfee allows users of its VirusScan virus-detection software to automatically update the latest security patches online. This is an example of ________ to attract customers who value this automatic update.
McAfee allows users of its VirusScan virus-detection software to automatically update the latest security patches online. This is an example of ________...
Costs incurred in ensuring that the agent performs tasks as expected best defines
Costs incurred in ensuring that the agent performs tasks as expected best defines
A) production costs.
B) agency costs.
C) time-on-task costs.
D)...
Transaction costs include each of the following except
Transaction costs include each of the following except
A) negotiation costs.
B) production costs.
C) search costs.
D) monitoring costs.
Answer:...
An equation indicating that for the same quantity of production, Q, companies either can use a certain amount of labor or invest in more automation best describes
An equation indicating that for the same quantity of production, Q, companies either can use a certain amount of labor or invest in more automation...
The average-cost curves (AVC) of physical products and digital products
The average-cost curves (AVC) of physical products and digital products
A) are both L-shaped.
B) are different because the AVC of physical...
Antivirus investments are easily justified because more than ________ percent of viruses enter business networks via e-mail.
Antivirus investments are easily justified because more than ________ percent of viruses enter business networks via e-mail.
A) 85
B) 33
C)...
Justifying information security projects
Justifying information security projects
A) is not done because ROI calculators are not available.
B) is not needed because it is well-known...
Each of the following metrics indicates excellence in e-procurement except
Each of the following metrics indicates excellence in e-procurement except
A) increased on-time deliveries.
B) increased order fulfillment rate.
C)...
Which of the following advanced methods for EC justification and evaluation uses a combination of brainstorming and consensus-reaching methodologies to determine how much a company should invest in large EC infrastructures?
Which of the following advanced methods for EC justification and evaluation uses a combination of brainstorming and consensus-reaching methodologies...
Which of the following advanced methods for EC justification and evaluation uses the idea of critical success factors and focuses on key organizational objectives and the potential impacts of the proposed EC project on each of them?
Which of the following advanced methods for EC justification and evaluation uses the idea of critical success factors and focuses on key organizational...
Types of appraisal and justification methods for IT investments include each of the following except
Types of appraisal and justification methods for IT investments include each of the following except
A) portfolio approaches.
B) ratio approaches.
C)...
The disadvantage of the NPV method for evaluating EC and IT is
The disadvantage of the NPV method for evaluating EC and IT is
A) it is difficult to compare projects of unequal lives or sizes.
B) it assumes...
Maximizing the value for unconstrained project selection is an advantage of
Maximizing the value for unconstrained project selection is an advantage of
A) payback period.
B) net present value.
C) total cost of ownership.
D)...
The return on invested capital generated by a company minus the cost of the capital used in recreating the cash flow best describes
The return on invested capital generated by a company minus the cost of the capital used in recreating the cash flow best describes
A) return...
Benefits of ownership that include both tangible and intangible costs best defines
Benefits of ownership that include both tangible and intangible costs best defines
A) NPV analysis.
B) total benefits of ownership.
C) benefit-to-cost...
A formula for calculating the cost of owning, operating, and controlling an IT system best defines
A formula for calculating the cost of owning, operating, and controlling an IT system best defines
A) total cost of ownership.
B) total benefits...
Which of the following is the discount rate that makes the NPV of cash flows produced over time equal to zero?
Which of the following is the discount rate that makes the NPV of cash flows produced over time equal to zero?
A) IRR
B) ROI
C) TCO
D) CPR
Answer:...
Traditional methods for evaluating EC investments include each of the following except
Traditional methods for evaluating EC investments include each of the following except
A) discount rate.
B) ROI.
C) NPV.
D) payback period.
Answer:...
According to Gartner's hype cycle, which of the following stages is the point at which the technology becomes unfashionable and the media abandons the topic, because the topic did not live up to its inflated expectations?
According to Gartner's hype cycle, which of the following stages is the point at which the technology becomes unfashionable and the media abandons the...
According to Gartner's hype cycle, which of the following is the stage of over enthusiasm and unrealistic projections during which a flurry of publicized activity by technology leaders may result in some successes but more failures as the technology is pushed to its limits?
According to Gartner's hype cycle, which of the following is the stage of over enthusiasm and unrealistic projections during which a flurry of publicized...
Gartner's hype cycle includes each of the following stages except
Gartner's hype cycle includes each of the following stages except
A) simplicity of method.
B) trough of disillusionment.
C) plateau of productivity.
D)...
A graphic representation of the maturity, adoption, and social application of specific IT tools best defines
A graphic representation of the maturity, adoption, and social application of specific IT tools best defines
A) hype cycle.
B) logic model.
C)...
The major steps in the process of justifying large-scale EC and IT projects include each of the following except
The major steps in the process of justifying large-scale EC and IT projects include each of the following except
A) do not leave out strategic...
EC costs and benefits can be classified into two broad categories
EC costs and benefits can be classified into two broad categories
A) short-term and capital.
B) direct and routine.
C) operational and strategic.
D)...
The relationship between EC investment and organizational performance is
The relationship between EC investment and organizational performance is
A) shared with other investments.
B) not measurable.
C) indirect.
D)...
Productivity benefits from using EC are difficult to measure because
Productivity benefits from using EC are difficult to measure because
A) EC gains in certain areas of the company may be offset by losses in...
For governments, an example of an intangible EC metric is
For governments, an example of an intangible EC metric is
A) risk reduction.
B) reelection of candidates.
C) increase in participation in government...
Tangible metrics include
Tangible metrics include
A) reelection of candidates.
B) lower tax rates.
C) flexibility in changing a purchase.
D) ease of use of EC.
Answer:...
In B2C, an example of a tangible EC metric from the buyer's perspective is
In B2C, an example of a tangible EC metric from the buyer's perspective is
A) ease of use of EC.
B) cost/price of the product.
C) profit per...
Metrics are used to describe each of the following except
Metrics are used to describe each of the following except
A) the ratio of costs to benefits.
B) costs.
C) benefits.
D) standards.
Answer:...
Metrics can
Metrics can
A) define the value proposition of business models.
B) be the basis for specific goals and plans.
C) assess the health of companies...
A comparison of the costs of a project against the benefits best defines
A comparison of the costs of a project against the benefits best defines
A) benefits metric.
B) IRR.
C) cost-benefit analysis.
D) feasibility...
Not all EC investments need to be formally justified. Each of the following is a case where formal evaluation may not be needed except
Not all EC investments need to be formally justified. Each of the following is a case where formal evaluation may not be needed except
A) when...
Basic reasons companies invest in IT and EC include each of the following except
Basic reasons companies invest in IT and EC include each of the following except
A) justify new marketing campaigns.
B) reduce time-to-market.
C)...
One basic way to categorize different EC investments is to distinguish between investments in infrastructure and investments in specific EC applications because benefits from infrastructure investments
One basic way to categorize different EC investments is to distinguish between investments in infrastructure and investments in specific EC applications...
CIOs need to effectively communicate the value of proposed EC projects in order to gain approval for each of the following reasons except
CIOs need to effectively communicate the value of proposed EC projects in order to gain approval for each of the following reasons except
A)...
The analysis of clickstream data to understand visitor behavior on a website best defines
The analysis of clickstream data to understand visitor behavior on a website best defines
A) splogging.
B) clickstream tracking.
C) cookies.
D) web...
With the balanced scorecard approach, the term balance arises because the combined set of measures is supposed to encompass indicators that are each of the following except
With the balanced scorecard approach, the term balance arises because the combined set of measures is supposed to encompass indicators that are each...
Advanced performance measuring and analysis approach that embraces planning and strategy best defines
Advanced performance measuring and analysis approach that embraces planning and strategy best defines
A) dashboard.
B) key performance indicator.
C)...
A quantifiable measurement, agreed to beforehand, that reflects the critical success factors of a company, department or project best defines
A quantifiable measurement, agreed to beforehand, that reflects the critical success factors of a company, department or project best defines
A)...
The most important objectives of strategic assessment include each of the following except
The most important objectives of strategic assessment include each of the following except
A) reassess the initial strategy in order to learn from...
A methodology for conducting a comprehensive redesign of an enterprise's processes best defines
A methodology for conducting a comprehensive redesign of an enterprise's processes best defines
A) corporate makeover.
B) business case.
C) redesign...
The person who ensures the EC project gets the time, attention, and resources required and defends the project from detractors at all times best defines
The person who ensures the EC project gets the time, attention, and resources required and defends the project from detractors at all times best defines
A)...
Internet technologies can provide consumers with easier access to pricing information, which increases their bargaining power. To remain competitive and profitable, sellers need smarter pricing strategies, which include each of the following strategies except
Internet technologies can provide consumers with easier access to pricing information, which increases their bargaining power. To remain competitive...
Selling the same good, but with different selection and delivery characteristics best defines
Selling the same good, but with different selection and delivery characteristics best defines
A) versioning.
B) selective distribution.
C) channel...
The ________ pricing strategy means adding up all the costs involved, such as material, labor, rent, overhead, and so forth, and adding a percentage mark-up as profit.
The ________ pricing strategy means adding up all the costs involved, such as material, labor, rent, overhead, and so forth, and adding a percentage...
Security issues that need to be considered when setting an EC strategy include
Security issues that need to be considered when setting an EC strategy include
A) liability for damage to a third-party's computer system.
B) accidental...
The likelihood that a negative outcome will occur in the course of developing and operating an electronic commerce strategy best defines
The likelihood that a negative outcome will occur in the course of developing and operating an electronic commerce strategy best defines
A) competitor...
The most dangerous risk to a company engaged in e-commerce is
The most dangerous risk to a company engaged in e-commerce is
A) customer and business partner risk.
B) threats posed by hackers.
C) business risk.
D)...
Which of the following can occur when a company waits to see what competitors in the industry do?
Which of the following can occur when a company waits to see what competitors in the industry do?
A) technology-driven strategy
B) competitor-driven...
When planning a successful online EC strategy that includes social media, an important issue to consider is
When planning a successful online EC strategy that includes social media, an important issue to consider is
A) effectively market to existing customers.
B)...
Separating a company's online operations into a new company makes sense in each of the following situations except
Separating a company's online operations into a new company makes sense in each of the following situations except
A) when the subsidiary can be...
Factors that determine whether a first mover succeeds or fails in the EC marketplace include each of the following except
Factors that determine whether a first mover succeeds or fails in the EC marketplace include each of the following except
A) the size of the opportunity.
B)...
The risks of being a first mover include each of the following except
The risks of being a first mover include each of the following except
A) the chance that a second wave of competitors will eliminate a first mover's...
After four years in business, a magazine publisher decides to add the online distribution of its magazine to its existing traditional publishing business. The company would need to develop a
After four years in business, a magazine publisher decides to add the online distribution of its magazine to its existing traditional publishing business....
A management tool that assesses organizational progress toward strategic goals by measuring performance in a number of different areas is
A management tool that assesses organizational progress toward strategic goals by measuring performance in a number of different areas is
A) BCG...
A strategic planning methodology that generates plausible alternative futures to help decision makers identify actions that can be taken today to ensure success in the future best defines
A strategic planning methodology that generates plausible alternative futures to help decision makers identify actions that can be taken today to ensure...
A methodology that surveys external opportunities and threats and relates them to internal strengths and weaknesses best defines
A methodology that surveys external opportunities and threats and relates them to internal strengths and weaknesses best defines
A) competitor analysis...
An analytical tool in which a company looks for points of differentiation between competitors and itself is called
An analytical tool in which a company looks for points of differentiation between competitors and itself is called
A) SWOT analysis.
B) scenario...
A tool that delineates the relationships among the key organizational objectives for all four BSC perspectives defines
A tool that delineates the relationships among the key organizational objectives for all four BSC perspectives defines
A) competitor analysis.
B)...
Specific activities and outcomes from strategy implementation include
Specific activities and outcomes from strategy implementation include
A) resource allocation.
B) company analysis.
C) identifying business opportunities.
D)...
_____ is the continuous evaluation of progress toward the organization's strategic goals, resulting in corrective action and, if necessary, strategy reformulation.
_____ is the continuous evaluation of progress toward the organization's strategic goals, resulting in corrective action and, if necessary, strategy...
_____ is the process of making the selected applications and projects a reality by hiring staff; purchasing equipment; licensing, purchasing, or writing software; and contracting vendors.
_____ is the process of making the selected applications and projects a reality by hiring staff; purchasing equipment; licensing, purchasing, or writing...
Many of the outcomes from the first two phases of the strategic planning process, such as a determination of goals, competitor analysis, strategic opportunities, and risk analysis come together in a ________.
Many of the outcomes from the first two phases of the strategic planning process, such as a determination of goals, competitor analysis, strategic opportunities,...
Google's ________ is its expertise in information search technology.
Google's ________ is its expertise in information search technology.
A) company analysis
B) functional strategy
C) value proposition
D) core competency
Answer:...
Specific activities and outcomes from strategy formulation include each of the following except
Specific activities and outcomes from strategy formulation include each of the following except
A) project plan.
B) business plan.
C) cost-benefit...
Which of the following involves scanning the business environment to collect and interpret relevant information about direct competitors, indirect competitors, and potential competitors?
Which of the following involves scanning the business environment to collect and interpret relevant information about direct competitors, indirect competitors,...
The development of strategies to exploit opportunities and manage threats in the business environment in light of corporate strengths and weaknesses best defines
The development of strategies to exploit opportunities and manage threats in the business environment in light of corporate strengths and weaknesses...
Projections of the business technological, political, economic, and other environments are called
Projections of the business technological, political, economic, and other environments are called
A) forecasts.
B) competitive intelligence.
C) SWOT...
The unique combination of resources, experiences, and expertise within a particular firm is called their
The unique combination of resources, experiences, and expertise within a particular firm is called their
A) functional strategy.
B) corporate strategy.
C)...
A specific outcome of the strategy initiation phase is a clear statement of the company's ________, which summarizes the customer segment, competitor target, and the core differentiation of one's product from the offerings of competitors.
A specific outcome of the strategy initiation phase is a clear statement of the company's ________, which summarizes the customer segment, competitor...
Specific outcomes from the strategy initiation phase include each of the following except
Specific outcomes from the strategy initiation phase include each of the following except
A) day-to-day operations.
B) forecasts.
C) competitor...
A specific outcome of the strategy initiation phase is the ________, which includes the vision, mission, value proposition, goals, capabilities, constraints, strengths, and weaknesses of the company.
A specific outcome of the strategy initiation phase is the ________, which includes the vision, mission, value proposition, goals, capabilities, constraints,...
Each of the following about the strategic planning process is true except
Each of the following about the strategic planning process is true except
A) the strategic planning process forces corporate executives, a company's...
The initial phase of strategic planning in which the organization examines itself and its environment best defines
The initial phase of strategic planning in which the organization examines itself and its environment best defines
A) feasibility study.
B) strategic...
A process for developing a strategy and plans for aligning information systems with the organization's business strategies best defines
A process for developing a strategy and plans for aligning information systems with the organization's business strategies best defines
A) strategic...
Technological e-commerce challenges include each of the following except
Technological e-commerce challenges include each of the following except
A) integration.
B) cost.
C) distrust.
D) software standards.
Answer:...
General strategies for competitive advantage include each of the following except
General strategies for competitive advantage include each of the following except
A) entry barriers.
B) stabilization.
C) growth.
D) customer or...
The formulation and execution of a vision of how a new or existing company intends to do business electronically best defines
The formulation and execution of a vision of how a new or existing company intends to do business electronically best defines
A) e-commerce policy.
B)...
A broad-based formula for how a business is going to accomplish its mission, what its goals should be, and what plans and policies will be needed to carry out those goals best defines
A broad-based formula for how a business is going to accomplish its mission, what its goals should be, and what plans and policies will be needed to...
For ________ companies, it may be even more important to change strategies quickly.
For ________ companies, it may be even more important to change strategies quickly.
A) retail
B) traditional
C) service
D) pure play
Answer:...
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