Which of the following is a technological limitation of EC?

Which of the following is a technological limitation of EC? 

A) order fulfillment requirements of large-scale B2C
B) security and privacy concerns that deter customers from buying
C) difficulty obtaining venture capital
D) unresolved taxation, public policy, and legal issues

Answer: A

The success of the entrepreneurial company JetPens was due to keeping costs low by each of the following methods except

The success of the entrepreneurial company JetPens was due to keeping costs low by each of the following methods except 

A) using open source free software.
B) giving away free samples via social networks.
C) using smart key words to rank high with search engines.
D) advertising via e-mail.

Answer: B

Each of the following is a non-technological limitation of EC except

Each of the following is a non-technological limitation of EC except 

A) people do not yet sufficiently trust paperless, faceless transactions.
B) lack of trust in EC and in unknown sellers hinders buying.
C) online fraud is increasing.
D) software development tools are still evolving.

Answer: D

Each of the following is a benefit of EC to society except

Each of the following is a benefit of EC to society except 

A) closing the digital divide.
B) more public services.
C) improving homeland security.
D) fewer permits and less tax.

Answer: D

Which of the following is not one of the benefits that EC provides to consumers?

Which of the following is not one of the benefits that EC provides to consumers? 

A) ubiquity
B) global reach
C) enable telecommuting
D) instant delivery

Answer: B

Benefits of EC to organizations include each of the following except

Benefits of EC to organizations include each of the following except 

A) supply chain improvements.
B) closing the digital divide.
C) efficient procurement.
D) cost reduction.

Answer: B

Major barriers to EC include each of the following except

Major barriers to EC include each of the following except 

A) implementation difficulties.
B) lack of technology skills.
C) lack of potential customers.
D) competition.

Answer: D

According to the ________ model, an organization can increase brand awareness or even generate sales by Web-based word-of-mouth marketing or promoting a product or service to other people.

According to the ________ model, an organization can increase brand awareness or even generate sales by Web-based word-of-mouth marketing or promoting a product or service to other people. 

A) electronic tendering systems
B) online direct marketing
C) viral marketing
D) name-your-own-price

Answer: C

Large organizational buyers make large-volume or large-value purchases through ________, also known as reverse auctions.

Large organizational buyers make large-volume or large-value purchases through ________, also known as reverse auctions. 

A) name-your-own-price models
B) viral marketing
C) electronic tendering systems
D) online direct marketing

Answer: C

As identified by Amit and Zott (2001) which of the following is not one of the four sets of values that are created by e-business?

As identified by Amit and Zott (2001) which of the following is not one of the four sets of values that are created by e-business? 

A) novelty
B) search and transaction cost efficiency
C) financial efficiency
D) complementarities

Answer: C

According to the ________ revenue model, companies receive commissions for referring customers to others' EC websites.

According to the ________ revenue model, companies receive commissions for referring customers to others' EC websites. 

A) transaction fees
B) affiliate fees
C) advertising fees
D) subscription fees

Answer: B

According to the ________ revenue model, customers pay a fixed amount, usually monthly, to receive some type of service.

According to the ________ revenue model, customers pay a fixed amount, usually monthly, to receive some type of service. 

A) transaction fees
B) advertising fees
C) subscription fees
D) affiliate fees

Answer: C

A method of doing business by which a company can generate revenue to sustain itself best defines

A method of doing business by which a company can generate revenue to sustain itself best defines 

A) business model.
B) marketing strategy.
C) business plan.
D) value chain.

Answer: A

Each of the following is an essential capability that helps drive EC except

Each of the following is an essential capability that helps drive EC except 

A) providing efficient and effective business transactions.
B) facilitating company consolidations.
C) sharing information and knowledge.
D) customizing products and personalizing services.

Answer: B

According to the Business Environment and Performance Impact Model, ________ provide support to organizations' activities and to the resultant performance, countering business pressures.

According to the Business Environment and Performance Impact Model, ________ provide support to organizations' activities and to the resultant performance, countering business pressures. 

A) markets and government
B) missions and strategies
C) EC and IT
D) core competencies and critical response activities

Answer: C

Societal business pressure examples include

Societal business pressure examples include 

A) compliance.
B) global economy.
C) increased power of the consumer.
D) rapid technological obsolescence.

Answer: A

According to the Business Environment and Performance Model, drivers for organizations include

According to the Business Environment and Performance Model, drivers for organizations include 

A) the organization's strategy.
B) the organization's mission.
C) problems from the business environment.
D) all of the above.

Answer: D

Because the pace of change and level of uncertainty in the marketplace are expected to accelerate, organizations are

Because the pace of change and level of uncertainty in the marketplace are expected to accelerate, organizations are 

A) considering less information when making decisions.
B) making fewer decisions and/or decisions less frequently.
C) unable to react quickly enough to threats and opportunities.
D) operating under increasing pressures to produce more products, faster, and with fewer resources.

Answer: D

A major gateway through which employees, business partners, and the public can enter a corporate website best defines

A major gateway through which employees, business partners, and the public can enter a corporate website best defines 

A) social network.
B) corporate portal.
C) intranet.
D) extranet.

Answer: B

The e-commerce activities conducted in social networks and/or by using social software best describes

The e-commerce activities conducted in social networks and/or by using social software best describes 

A) consumer commerce.
B) virtual commerce.
C) social commerce.
D) enterprise commerce.

Answer: C

A category of Internet applications that help connect friends, business partners, or individuals with specific interests by providing free services such as photo presentation, e-mail, blogging, and so on using a variety of tools best defines

A category of Internet applications that help connect friends, business partners, or individuals with specific interests by providing free services such as photo presentation, e-mail, blogging, and so on using a variety of tools best defines 

A) intranets.
B) community networks.
C) social networking.
D) enterprise networks.

Answer: C

According to O'Reilly (2005), which Web 2.0 level's applications work as well offline as online?

According to O'Reilly (2005), which Web 2.0 level's applications work as well offline as online? 

A) Level 1
B) Level 3
C) Level 0
D) Level 2

Answer: C

According to O'Reilly (2005), which Web 2.0 level's applications exist only on the Internet, deriving their effectiveness from interhuman connections and from the network effects that Web 2.0 makes possible and growing in effectiveness as people make more use of them?

According to O'Reilly (2005), which Web 2.0 level's applications exist only on the Internet, deriving their effectiveness from interhuman connections and from the network effects that Web 2.0 makes possible and  growing in effectiveness as people make more use of them? 

A) Level 3
B) Level 0
C) Level 1
D) Level 2

Answer: A

The second generation of Internet-based services that lets people collaborate and share information online in new ways, such as social networks, wikis, communication tools, and folksonomies, best describes

The second generation of Internet-based services that lets people collaborate and share information online in new ways, such as social networks, wikis, communication tools, and folksonomies, best describes 

A) Virtual Web.
B) Media Web.
C) Social Web.
D) Web 2.0.

Answer: D

Reasons EC companies fail include

Reasons EC companies fail include 

A) not ensuring they have the inventory and distribution setup to meet the fluctuating and increasing demand for their products.
B) lack of financial skills.
C) little experience with marketing.
D) all of the above.

Answer: D

Commercial activities conducted on Facebook best describes

Commercial activities conducted on Facebook best describes 

A) business-to-consumer commerce.
B) social commerce.
C) f-commerce.
D) c-commerce.

Answer: C

A technology used to electronically transfer routine documents, such as invoices and purchase orders, and for financial transactions is

A technology used to electronically transfer routine documents, such as invoices and purchase orders, and for financial transactions is 

A) global document transfer.
B) electronic funds transfer.
C) electronic data interchange.
D) exchange-to-exchange.

Answer: C

G2B occurs when

G2B occurs when 

A) a government entity buys or provides goods, services, or information from or to businesses.
B) a government entity buys or provides goods, services, or information from or to individual citizens.
C) a government entity buys or provides goods, services, or information from or to nonprofit organizations.
D) a government entity buys or provides goods, services, or information from or to other governments.

Answer: A

Boeing designing a product together with one of its business partners is an example of

Boeing designing a product together with one of its business partners is an example of 

A) collaborative commerce.
B) business-to-employees commerce.
C) business-to-business commerce.
D) consumer-to-business commerce.

Answer: A

A job opening in the Sales Department is posted on the company's intranet by the Human Resources Department. This is an example of

A job opening in the Sales Department is posted on the company's intranet by the Human Resources Department. This is an example of 

A) B2S.
B) B2B.
C) E2C.
D) B2E.

Answer: D

Selling corporate products to one's employees is an example of

Selling corporate products to one's employees is an example of 

A) intrabusiness EC.
B) business-to-business-to-consumer.
C) collaborative commerce.
D) business-to-consumer.

Answer: A

A business that provides some product or service to a client business that maintains its own customers best describes the E-commerce model of

A business that provides some product or service to a client business that maintains its own customers best describes the E-commerce model of 

A) business-to-business-to-consumer.
B) consumer-to-business.
C) business-to-business.
D) intrabusiness EC.

Answer: A

EC classifications include

EC classifications include 

A) business-to-business.
B) consumer-to-business.
C) business-to-consumer.
D) all of the above.

Answer: D

An e-commerce model in which all the participants are businesses or other organizations describes

An e-commerce model in which all the participants are businesses or other organizations describes 

A) business-to-business-to-consumer.
B) business-to-business.
C) consumer-to-business.
D) business-to-consumer.

Answer: B

When Apple conducts online transactions with its trading partners, this is an example of

When Apple conducts online transactions with its trading partners, this is an example of 

A) B2B.
B) B2C.
C) EDI.
D) e-CRM.

Answer: A

According to the Electronic Commerce Framework, direct marketing, search jobs, and online banking are

According to the Electronic Commerce Framework, direct marketing, search jobs, and online banking are

A) part of the EC infrastructure.
B) electronic commerce applications.
C) support services.
D) supply chain management activities.

Answer: B

Referencing the Electronic Commerce Framework, marketing and advertisement is in the category of

Referencing the Electronic Commerce Framework, marketing and advertisement is in the category of 

A) value chain.
B) electronic commerce applications.
C) support services.
D) infrastructure.

Answer: C

An online marketplace where buyers and sellers meet to exchange goods, services, money, or information best defines

An online marketplace where buyers and sellers meet to exchange goods, services, money, or information best defines 

A) farmers market.
B) digital marketplace.
C) electronic marketplace.
D) webinar.

Answer: C

A corporate or government network that uses Internet tools, such as Web browsers, and Internet protocols best defines

A corporate or government network that uses Internet tools, such as Web browsers, and Internet protocols best defines 

A) extranet.
B) social network.
C) intranet.
D) e-market.

Answer: C

Organizations that conduct some e-commerce activities, usually as an additional marketing channel, are

Organizations that conduct some e-commerce activities, usually as an additional marketing channel, are 

A) pure-play organizations.
B) value-added organizations.
C) brick-and-mortar organizations.
D) click-and-mortar organizations.

Answer: D

Organizations that conduct their business activities solely online are

Organizations that conduct their business activities solely online are 

A) unrestricted commerce organizations.
B) pure-play organizations.
C) brick-and-mortar organizations.
D) click-and-mortar organizations.

Answer: B

Depending on the degree of digitization, EC can take several forms including

Depending on the degree of digitization, EC can take several forms including 

A) the business process, the collaboration, and the transaction.
B) the marketing channel, the agent, and the collaboration method.
C) the ordering system, processing, and shipping method.
D) the payment method, the delivery method, and the production method.

Answer: C

A broader definition of EC that includes not just the buying and selling of goods and services, but also servicing customers, collaborating with business partners, and conducting electronic transactions within an organization best defines

A broader definition of EC that includes not just the buying and selling of goods and services, but also servicing customers, collaborating with business partners, and conducting electronic transactions within an  organization best defines 

A) e-tailing.
B) e-government.
C) e-commerce.
D) e-business.

Answer: D

Net-A-Porter's online store is an example of

Net-A-Porter's online store is an example of 

A) business-to-employees EC.
B) consumer-to-consumer EC.
C) business-to-consumer EC.
D) business-to-business EC.

Answer: C

A key success factor for Net-A-Porter is the ability to

A key success factor for Net-A-Porter is the ability to 

A) use IT for competitive advantage.
B) buy what customers want from designers.
C) provide products to a niche market.
D) provide services at a lower cost.

Answer: B

An agent or vendor who assembles the functions needed by enterprises and packages them with outsourced development, operation, maintenance, and other services best describes

An agent or vendor who assembles the functions needed by enterprises and packages them with outsourced development, operation, maintenance, and other services best describes

A) transaction broker.
B) application service provider.
C) forwarder.
D) collaborator.




Answer: B

Which of the following aggregates information about products and services from multiple providers at one central point?

Which of the following aggregates information about products and services from multiple providers at one central point?

A) marketplace concentrator
B) collaborators
C) content provider
D) transaction broker




Answer: A

Which of the following matches business clients with firms that provide a wide variety of IT services?

Which of the following matches business clients with firms that provide a wide variety of IT services?

A) TechRepublic
B) Lotus Domino
C) VeriSign
D) Bizrate




Answer: A

Which of the following B2B services creates revenue by providing content?

Which of the following B2B services creates revenue by providing content?

A) transaction brokers
B) content providers
C) specialized directories
D) marketplace concentrators




Answer: B

Which of the following is a large business directory organized by location and by product or service?

Which of the following is a large business directory organized by location and by product or service?

A) ThomasNet
B) A2Z of B2B
C) Websters
D) i-Stores





Answer: C

Consulting firm categories include

Consulting firm categories include

A) traditional consulting companies that maintain divisions that focus on EC.
B) firms that provide expertise in the area of EC but not in traditional business.
C) EC hardware and software vendors that provide technology-consulting services.
D) all of the above.





Answer: D

Project in which suppliers and retailers collaborate in their planning and demand forecasting to optimize flow of materials along the supply chain best describes

Project in which suppliers and retailers collaborate in their planning and demand forecasting to optimize flow of materials along the supply chain best describes

A) customer relationship management.
B) transaction management systems.
C) directory services.
D) collaborate planning, forecasting, and replenishment.






Answer: D

Tags that can be attached to or embedded in objects, animals, or humans and use radio waves to communicate with a reader for the purpose of uniquely identifying the object or transmitting data and/or storing information about the object best defines

Tags that can be attached to or embedded in objects, animals, or humans and use radio waves to communicate with a reader for the purpose of uniquely identifying the object or transmitting data and/or storing information about the object best defines

A) wireless router.
B) location chips.
C) goods locator chip.
D) radio frequency identification.




Answer: D

According to Melnyk, et al. 2010, supply chains of tomorrow must deliver varying degrees of

According to Melnyk, et al. 2010, supply chains of tomorrow must deliver varying degrees of

A) innovation.
B) safety and security of goods delivered.
C) eliminating waste, reducing pollution, and improving the environment.
D) all of the above.





Answer: D

Using Web services, Dell schedules every line in every factory around the world every ________, and only brings ________ worth of materials into the factory.

Using Web services, Dell schedules every line in every factory around the world every ________, and only brings ________ worth of materials into the factory.

A) day; 1 day's
B) week; 1 week's
C) 12 hours; 12 hours'
D) 2 hours; 2 hours'





Answer: D

A logistics method in which products on the delivery truck are not preassigned to a destination, but the decision about the quantity to unload at each destination is made at the time of unloading best describes

A logistics method in which products on the delivery truck are not preassigned to a destination, but the decision about the quantity to unload at each destination is made at the time of unloading best describes

A) bullwhip effect.
B) merge-in-transit.
C) rolling warehouse.
D) reverse logistics system.






Answer: C

A logistics model in which components for a product may come from two or more different physical locations and are shipped directly to the customer's location best defines

A logistics model in which components for a product may come from two or more different physical locations and are shipped directly to the customer's location best defines

A) B2C fulfillment.
B) merge-in-transit.
C) rolling warehousing.
D) business process management






Answer: B

Merge-in-transit and rolling warehouses are examples of

Merge-in-transit and rolling warehouses are examples of

A) business process management.
B) B2C fulfillment.
C) order fulfillment in services.
D) logistics postponement.




Answer: D

The knowledge about where materials and parts are at any given time, which helps in solving problems such as delay, combining shipments, and more best defines

The knowledge about where materials and parts are at any given time, which helps in solving problems such as delay, combining shipments, and more best defines

A) product placement.
B) verification.
C) risk avoidance.
D) visibility.





Answer: D

According to Supplychainer.com (2006), the seven elements for optimal order fulfillment include each of the following except

According to Supplychainer.com (2006), the seven elements for optimal order fulfillment include each of the following except

A) incorporate sales and marketing into the process.
B) integrate your systems.
C) utilize social engineering sites as much as possible.
D) reduce or eliminate paperwork.




Answer: C

Each of the following is characteristic of order fulfillment except

Each of the following is characteristic of order fulfillment except

A) flexible systems are needed because customers might change an order after the order is sent to the warehouse.
B) B2B order fulfillment commonly uses business processes management (BPM) software to automate various steps in the process.
C) customers pressure suppliers to improve the order fulfillment process.
D) B2C fulfillment may be more complex than that of B2B.



Answer: D

The Boston Consulting Group found that the ________ was the number-two reason shoppers cited for refusing to buy on the Web frequently.

The Boston Consulting Group found that the ________ was the number-two reason shoppers cited for refusing to buy on the Web frequently.

A) absence of a good return mechanism
B) lack of security
C) delay in receiving products
D) inability to compare products




Answer: A

The pioneering approach by ________ was to produce the components of computers via mass production and to offer customization in the manner in which they were assembled.

The pioneering approach by ________ was to produce the components of computers via mass production and to offer customization in the manner in which they were assembled.

A) Gateway
B) Intel
C) IBM
D) Dell




Answer: D

Intermediaries that prepare goods for shipping best describes

Intermediaries that prepare goods for shipping best describes

A) fulfillers.
B) vendors.
C) collaborators.
D) forwarders.



Answer: D

An effective way to solve order fulfillment problems is for an organization to

An effective way to solve order fulfillment problems is for an organization to

A) build more local warehouses.
B) partner with other companies, such as UPS, or distribution centers.
C) reduce the variety or types of products being sold.
D) use AutoCart.




Answer: B

Keys to successful inventory management include

Keys to successful inventory management include

A) superior management.
B) employee satisfaction.
C) low cost.
D) efficiency.




Answer: D

Which of the following was used by Schurman Fine Papers to improve its demand forecast and minimize both out-of-stocks and overstocking?

Which of the following was used by Schurman Fine Papers to improve its demand forecast and minimize both out-of-stocks and overstocking?

A) TrueShip
B) RedPrairie
C) IntelliTrack
D) SQL Server


Answer: B

Automated warehouses include each of the following except

Automated warehouses include each of the following except

A) mass customization.
B) robots.
C) devices that expedite product pickup.
D) RFID and wireless technologies.


Answer: A

Benefits of warehouse management systems include each of the following except

Benefits of warehouse management systems include each of the following except

A) reducing inventory.
B) managing receiving.
C) decreasing the incidence of out-of-stocks.
D) increasing the bullwhip effect.



Answer: D

Implementing linkages between order-taking and payment systems can improve order fulfillment. Electronic payments can expedite both the order fulfillment cycle and the payment delivery period. With such systems

Implementing linkages between order-taking and payment systems can improve order fulfillment. Electronic payments can expedite both the order fulfillment cycle and the payment delivery period. With such systems

A) payment processing can be significantly less expensive, and fraud can be better controlled.
B) payment processing can be significantly less expensive, but fraud is less controlled.
C) payment processing costs remain the same, but fraud can be better controlled.
D) payment processing can be significantly more expensive, but fraud can be better controlled.




Answer: A

Order taking can be done via

Order taking can be done via

A) EDI, EDI/Internet, or the Internet.
B) EDI, EDI/Internet, the Internet, or an extranet.
C) the Internet or an extranet, and it may be fully automated.
D) EDI, EDI/Internet, the Internet, or an extranet, and it may be fully automated.



Answer: D

A software system that helps in managing warehouses best defines

A software system that helps in managing warehouses best defines

A) reverse engineering system.
B) risk management system.
C) decision support system.
D) warehouse management system.



Answer: D

Solutions to order fulfillment problems along supply chains include

Solutions to order fulfillment problems along supply chains include

A) warehousing and inventory management improvements.
B) improvements in the order-taking activity.
C) speeding deliveries.
D) all of the above.



Answer: D

Uncertainties, lack of coordination, and an inability or refusal to share information among business partners create EC ________ problems.

Uncertainties, lack of coordination, and an inability or refusal to share information among business partners create EC ________ problems.

A) product development
B) shipping and handling
C) infrastructure
D) supply chain fulfillment



Answer: D

External, rather than in-house providers of logistics services best defines

External, rather than in-house providers of logistics services best defines

A) outsourced development.
B) external sourcing.
C) third-party logistics suppliers.
D) external settlement.



Answer: C

Major management issues in supply chain management include each of the following except

Major management issues in supply chain management include each of the following except

A) social engineering.
B) inventory control.
C) distribution network configuration.
D) supply contracts.



Answer: A

Factors influencing demand include

Factors influencing demand include

A) economic conditions.
B) weather conditions.
C) competition.
D) all of the above.

Answer: D

A major activity related to the supply chain management problem in EC is the

A major activity related to the supply chain management problem in EC is the

A) distribution.
B) demand forecast.
C) third-party logistics.
D) order-taking process.




Answer: B

The movement of returns from customers to vendors best defines

The movement of returns from customers to vendors best defines

A) reverse logistics.
B) bullwhip logistics.
C) reverse release.
D) back flow logistics.





Answer: A

The administrative activities of order taking and fulfillment involve each of the following except

The administrative activities of order taking and fulfillment involve each of the following except

A) sales quote.
B) order configuration.
C) settlement.
D) social engineering.



Answer: D

How does traditional logistics typically differ from EC logistics?

How does traditional logistics typically differ from EC logistics?

A) EC logistics deals with the movement of large amounts of materials to a few destinations.
B) EC logistics is more predictable because demand is stable and consistent.
C) Traditional logistics deals with the movement of large amounts of materials to a few destinations.
D) Traditional logistic shipments typically are small parcels sent to many customers' homes.

Answer: A

The logistics of EC systems, typically involving small parcels sent to many customers' homes best defines

The logistics of EC systems, typically involving small parcels sent to many customers' homes best defines

A) e-delivery.
B) e-fulfillment.
C) e-shopping.
D) e-logistics.




Answer: D

The operations involved in the efficient and effective flow and storage of goods, services, and related information from point of origin to point of consumption best defines

The operations involved in the efficient and effective flow and storage of goods, services, and related information from point of origin to point of consumption best defines

A) order fulfillment.
B) logistics.
C) back-office operations.
D) front-office operations.



Answer: B

The business processes, such as sales and advertising, which are visible to customers best defines

The business processes, such as sales and advertising, which are visible to customers best defines

A) logistics.
B) order fulfillment.
C) back-office operations.
D) front-office operations.




Answer: D

Activities that support fulfillment of orders, such as packing, delivery, accounting, and logistics best defines

Activities that support fulfillment of orders, such as packing, delivery, accounting, and logistics best defines

A) order fulfillment.
B) front-office operations.
C) logistics.
D) back-office operations.



Answer: D

Order fulfillment refers to each of the following except

Order fulfillment refers to each of the following except

A) providing price guarantees.
B) providing customers with what they have ordered.
C) providing all related customer services.
D) providing ordered products or services on time.

Answer: A

E-infrastructure services include each of the following except

E-infrastructure services include each of the following except

A) systems development.
B) integration standards.
C) consulting services.
D) security.




Answer: D

Business partners, government, customers, and suppliers are

Business partners, government, customers, and suppliers are 

A) e-processes.
B) e-markets.
C) e-communities.
D) e-infrastructure




Answer: C

Which of the following is not an EC service?

Which of the following is not an EC service? 

A) e-process
B) e-partnership management
C) e-markets
D) e-infrastructure


Answer: B

Amazon.com's initial business model called for

Amazon.com's initial business model called for 

A) mobile retailing that had a central warehouse with a large inventory.
B) virtual retailing that had no warehouses and no inventory.
C) virtual retailing with two large warehouses in high-volume locations.
D) mobile retailing that had numerous portable or rented warehouses with small inventories




Answer: B