Each of the following is characteristic of order fulfillment except
A) flexible systems are needed because customers might change an order after the order is sent to the warehouse.
B) B2B order fulfillment commonly uses business processes management (BPM) software to automate various steps in the process.
C) customers pressure suppliers to improve the order fulfillment process.
D) B2C fulfillment may be more complex than that of B2B.
Answer: D