The major steps in the process of justifying large-scale EC and IT projects include each of the following except
A) do not leave out strategic benefits, including long-term ones.
B) document and verify all figures used in the calculation. Clarify all assumptions.
C) be careful not to overestimate cost and underestimate benefits (a tendency of many managers).
D) lay an appropriate foundation for analysis with your vendor, and then conduct your ROI.
Answer: C