Which of the following is a technological limitation of EC?
A) order fulfillment requirements of large-scale B2C
B) security and privacy concerns...
The success of the entrepreneurial company JetPens was due to keeping costs low by each of the following methods except
The success of the entrepreneurial company JetPens was due to keeping costs low by each of the following methods except
A) using open source...
Each of the following is a non-technological limitation of EC except
Each of the following is a non-technological limitation of EC except
A) people do not yet sufficiently trust paperless, faceless transactions.
B)...
Each of the following is a benefit of EC to society except
Each of the following is a benefit of EC to society except
A) closing the digital divide.
B) more public services.
C) improving homeland security.
D)...
Which of the following is not one of the benefits that EC provides to consumers?
Which of the following is not one of the benefits that EC provides to consumers?
A) ubiquity
B) global reach
C) enable telecommuting
D) instant...
Benefits of EC to organizations include each of the following except
Benefits of EC to organizations include each of the following except
A) supply chain improvements.
B) closing the digital divide.
C) efficient...
Major barriers to EC include each of the following except
Major barriers to EC include each of the following except
A) implementation difficulties.
B) lack of technology skills.
C) lack of potential...
According to the ________ model, an organization can increase brand awareness or even generate sales by Web-based word-of-mouth marketing or promoting a product or service to other people.
According to the ________ model, an organization can increase brand awareness or even generate sales by Web-based word-of-mouth marketing or promoting...
Large organizational buyers make large-volume or large-value purchases through ________, also known as reverse auctions.
Large organizational buyers make large-volume or large-value purchases through ________, also known as reverse auctions.
A) name-your-own-price...
As identified by Amit and Zott (2001) which of the following is not one of the four sets of values that are created by e-business?
As identified by Amit and Zott (2001) which of the following is not one of the four sets of values that are created by e-business?
A) novelty
B)...
According to the ________ revenue model, companies receive commissions for referring customers to others' EC websites.
According to the ________ revenue model, companies receive commissions for referring customers to others' EC websites.
A) transaction fees
B)...
According to the ________ revenue model, customers pay a fixed amount, usually monthly, to receive some type of service.
According to the ________ revenue model, customers pay a fixed amount, usually monthly, to receive some type of service.
A) transaction fees
B)...
A method of doing business by which a company can generate revenue to sustain itself best defines
A method of doing business by which a company can generate revenue to sustain itself best defines
A) business model.
B) marketing strategy.
C)...
Each of the following is an essential capability that helps drive EC except
Each of the following is an essential capability that helps drive EC except
A) providing efficient and effective business transactions.
B)...
According to the Business Environment and Performance Impact Model, ________ provide support to organizations' activities and to the resultant performance, countering business pressures.
According to the Business Environment and Performance Impact Model, ________ provide support to organizations' activities and to the resultant performance,...
Societal business pressure examples include
Societal business pressure examples include
A) compliance.
B) global economy.
C) increased power of the consumer.
D) rapid technological obsolescence.
Answer:...
According to the Business Environment and Performance Model, drivers for organizations include
According to the Business Environment and Performance Model, drivers for organizations include
A) the organization's strategy.
B) the organization's...
Because the pace of change and level of uncertainty in the marketplace are expected to accelerate, organizations are
Because the pace of change and level of uncertainty in the marketplace are expected to accelerate, organizations are
A) considering less information...
A major gateway through which employees, business partners, and the public can enter a corporate website best defines
A major gateway through which employees, business partners, and the public can enter a corporate website best defines
A) social network.
B)...
The e-commerce activities conducted in social networks and/or by using social software best describes
The e-commerce activities conducted in social networks and/or by using social software best describes
A) consumer commerce.
B) virtual commerce.
C)...
A category of Internet applications that help connect friends, business partners, or individuals with specific interests by providing free services such as photo presentation, e-mail, blogging, and so on using a variety of tools best defines
A category of Internet applications that help connect friends, business partners, or individuals with specific interests by providing free services...
According to O'Reilly (2005), which Web 2.0 level's applications work as well offline as online?
According to O'Reilly (2005), which Web 2.0 level's applications work as well offline as online?
A) Level 1
B) Level 3
C) Level 0
D) Level...
According to O'Reilly (2005), which Web 2.0 level's applications exist only on the Internet, deriving their effectiveness from interhuman connections and from the network effects that Web 2.0 makes possible and growing in effectiveness as people make more use of them?
According to O'Reilly (2005), which Web 2.0 level's applications exist only on the Internet, deriving their effectiveness from interhuman connections...
The second generation of Internet-based services that lets people collaborate and share information online in new ways, such as social networks, wikis, communication tools, and folksonomies, best describes
The second generation of Internet-based services that lets people collaborate and share information online in new ways, such as social networks, wikis,...
Reasons EC companies fail include
Reasons EC companies fail include
A) not ensuring they have the inventory and distribution setup to meet the fluctuating and increasing demand...
Commercial activities conducted on Facebook best describes
Commercial activities conducted on Facebook best describes
A) business-to-consumer commerce.
B) social commerce.
C) f-commerce.
D) c-commerce.
Answer:...
A technology used to electronically transfer routine documents, such as invoices and purchase orders, and for financial transactions is
A technology used to electronically transfer routine documents, such as invoices and purchase orders, and for financial transactions is
A) global...
G2B occurs when
G2B occurs when
A) a government entity buys or provides goods, services, or information from or to businesses.
B) a government entity buys...
Boeing designing a product together with one of its business partners is an example of
Boeing designing a product together with one of its business partners is an example of
A) collaborative commerce.
B) business-to-employees commerce.
C)...
A job opening in the Sales Department is posted on the company's intranet by the Human Resources Department. This is an example of
A job opening in the Sales Department is posted on the company's intranet by the Human Resources Department. This is an example of
A) B2S.
B)...
Selling corporate products to one's employees is an example of
Selling corporate products to one's employees is an example of
A) intrabusiness EC.
B) business-to-business-to-consumer.
C) collaborative commerce.
D)...
A business that provides some product or service to a client business that maintains its own customers best describes the E-commerce model of
A business that provides some product or service to a client business that maintains its own customers best describes the E-commerce model of
A)...
EC classifications include
EC classifications include
A) business-to-business.
B) consumer-to-business.
C) business-to-consumer.
D) all of the above.
Answer:...
An e-commerce model in which all the participants are businesses or other organizations describes
An e-commerce model in which all the participants are businesses or other organizations describes
A) business-to-business-to-consumer.
B) business-to-business.
C)...
When Apple conducts online transactions with its trading partners, this is an example of
When Apple conducts online transactions with its trading partners, this is an example of
A) B2B.
B) B2C.
C) EDI.
D) e-CRM.
Answer:...
According to the Electronic Commerce Framework, direct marketing, search jobs, and online banking are
According to the Electronic Commerce Framework, direct marketing, search jobs, and online banking are
A) part of the EC infrastructure.
B) electronic...
Referencing the Electronic Commerce Framework, marketing and advertisement is in the category of
Referencing the Electronic Commerce Framework, marketing and advertisement is in the category of
A) value chain.
B) electronic commerce applications.
C)...
An online marketplace where buyers and sellers meet to exchange goods, services, money, or information best defines
An online marketplace where buyers and sellers meet to exchange goods, services, money, or information best defines
A) farmers market.
B) digital...
A corporate or government network that uses Internet tools, such as Web browsers, and Internet protocols best defines
A corporate or government network that uses Internet tools, such as Web browsers, and Internet protocols best defines
A) extranet.
B) social...
Organizations that conduct some e-commerce activities, usually as an additional marketing channel, are
Organizations that conduct some e-commerce activities, usually as an additional marketing channel, are
A) pure-play organizations.
B) value-added...
Organizations that conduct their business activities solely online are
Organizations that conduct their business activities solely online are
A) unrestricted commerce organizations.
B) pure-play organizations.
C)...
Depending on the degree of digitization, EC can take several forms including
Depending on the degree of digitization, EC can take several forms including
A) the business process, the collaboration, and the transaction.
B)...
A broader definition of EC that includes not just the buying and selling of goods and services, but also servicing customers, collaborating with business partners, and conducting electronic transactions within an organization best defines
A broader definition of EC that includes not just the buying and selling of goods and services, but also servicing customers, collaborating with business...
Net-A-Porter's online store is an example of
Net-A-Porter's online store is an example of
A) business-to-employees EC.
B) consumer-to-consumer EC.
C) business-to-consumer EC.
D) business-to-business...
A key success factor for Net-A-Porter is the ability to
A key success factor for Net-A-Porter is the ability to
A) use IT for competitive advantage.
B) buy what customers want from designers.
C) provide...
An agent or vendor who assembles the functions needed by enterprises and packages them with outsourced development, operation, maintenance, and other services best describes
An agent or vendor who assembles the functions needed by enterprises and packages them with outsourced development, operation, maintenance, and other...
Which of the following aggregates information about products and services from multiple providers at one central point?
Which of the following aggregates information about products and services from multiple providers at one central point?
A) marketplace concentrator
B)...
Which of the following matches business clients with firms that provide a wide variety of IT services?
Which of the following matches business clients with firms that provide a wide variety of IT services?
A) TechRepublic
B) Lotus Domino
C) VeriSign
D)...
Which of the following B2B services creates revenue by providing content?
Which of the following B2B services creates revenue by providing content?
A) transaction brokers
B) content providers
C) specialized directories
D)...
Which of the following is a large business directory organized by location and by product or service?
Which of the following is a large business directory organized by location and by product or service?
A) ThomasNet
B) A2Z of B2B
C) Websters
D) i-Stores
Answer:...
Consulting firm categories include
Consulting firm categories include
A) traditional consulting companies that maintain divisions that focus on EC.
B) firms that provide expertise in...
Project in which suppliers and retailers collaborate in their planning and demand forecasting to optimize flow of materials along the supply chain best describes
Project in which suppliers and retailers collaborate in their planning and demand forecasting to optimize flow of materials along the supply chain best...
Tags that can be attached to or embedded in objects, animals, or humans and use radio waves to communicate with a reader for the purpose of uniquely identifying the object or transmitting data and/or storing information about the object best defines
Tags that can be attached to or embedded in objects, animals, or humans and use radio waves to communicate with a reader for the purpose of uniquely...
According to Melnyk, et al. 2010, supply chains of tomorrow must deliver varying degrees of
According to Melnyk, et al. 2010, supply chains of tomorrow must deliver varying degrees of
A) innovation.
B) safety and security of goods delivered.
C)...
Using Web services, Dell schedules every line in every factory around the world every ________, and only brings ________ worth of materials into the factory.
Using Web services, Dell schedules every line in every factory around the world every ________, and only brings ________ worth of materials into the...
A logistics method in which products on the delivery truck are not preassigned to a destination, but the decision about the quantity to unload at each destination is made at the time of unloading best describes
A logistics method in which products on the delivery truck are not preassigned to a destination, but the decision about the quantity to unload at each...
A logistics model in which components for a product may come from two or more different physical locations and are shipped directly to the customer's location best defines
A logistics model in which components for a product may come from two or more different physical locations and are shipped directly to the customer's...
Merge-in-transit and rolling warehouses are examples of
Merge-in-transit and rolling warehouses are examples of
A) business process management.
B) B2C fulfillment.
C) order fulfillment in services.
D)...
The knowledge about where materials and parts are at any given time, which helps in solving problems such as delay, combining shipments, and more best defines
The knowledge about where materials and parts are at any given time, which helps in solving problems such as delay, combining shipments, and more best...
According to Supplychainer.com (2006), the seven elements for optimal order fulfillment include each of the following except
According to Supplychainer.com (2006), the seven elements for optimal order fulfillment include each of the following except
A) incorporate sales...
Each of the following is characteristic of order fulfillment except
Each of the following is characteristic of order fulfillment except
A) flexible systems are needed because customers might change an order after...
The Boston Consulting Group found that the ________ was the number-two reason shoppers cited for refusing to buy on the Web frequently.
The Boston Consulting Group found that the ________ was the number-two reason shoppers cited for refusing to buy on the Web frequently.
A) absence...
The pioneering approach by ________ was to produce the components of computers via mass production and to offer customization in the manner in which they were assembled.
The pioneering approach by ________ was to produce the components of computers via mass production and to offer customization in the manner in which...
Intermediaries that prepare goods for shipping best describes
Intermediaries that prepare goods for shipping best describes
A) fulfillers.
B) vendors.
C) collaborators.
D) forwarders.
Answer:...
An effective way to solve order fulfillment problems is for an organization to
An effective way to solve order fulfillment problems is for an organization to
A) build more local warehouses.
B) partner with other companies, such...
Keys to successful inventory management include
Keys to successful inventory management include
A) superior management.
B) employee satisfaction.
C) low cost.
D) efficiency.
Answer:...
Which of the following was used by Schurman Fine Papers to improve its demand forecast and minimize both out-of-stocks and overstocking?
Which of the following was used by Schurman Fine Papers to improve its demand forecast and minimize both out-of-stocks and overstocking?
A) TrueShip
B)...
Automated warehouses include each of the following except
Automated warehouses include each of the following except
A) mass customization.
B) robots.
C) devices that expedite product pickup.
D) RFID and...
Benefits of warehouse management systems include each of the following except
Benefits of warehouse management systems include each of the following except
A) reducing inventory.
B) managing receiving.
C) decreasing the incidence...
Implementing linkages between order-taking and payment systems can improve order fulfillment. Electronic payments can expedite both the order fulfillment cycle and the payment delivery period. With such systems
Implementing linkages between order-taking and payment systems can improve order fulfillment. Electronic payments can expedite both the order fulfillment...
Order taking can be done via
Order taking can be done via
A) EDI, EDI/Internet, or the Internet.
B) EDI, EDI/Internet, the Internet, or an extranet.
C) the Internet or an extranet,...
A software system that helps in managing warehouses best defines
A software system that helps in managing warehouses best defines
A) reverse engineering system.
B) risk management system.
C) decision support system.
D)...
Solutions to order fulfillment problems along supply chains include
Solutions to order fulfillment problems along supply chains include
A) warehousing and inventory management improvements.
B) improvements in the order-taking...
Uncertainties, lack of coordination, and an inability or refusal to share information among business partners create EC ________ problems.
Uncertainties, lack of coordination, and an inability or refusal to share information among business partners create EC ________ problems.
A) product...
External, rather than in-house providers of logistics services best defines
External, rather than in-house providers of logistics services best defines
A) outsourced development.
B) external sourcing.
C) third-party logistics...
Major management issues in supply chain management include each of the following except
Major management issues in supply chain management include each of the following except
A) social engineering.
B) inventory control.
C) distribution...
Factors influencing demand include
Factors influencing demand include
A) economic conditions.
B) weather conditions.
C) competition.
D) all of the above.
Answer: ...
A major activity related to the supply chain management problem in EC is the
A major activity related to the supply chain management problem in EC is the
A) distribution.
B) demand forecast.
C) third-party logistics.
D) order-taking...
The movement of returns from customers to vendors best defines
The movement of returns from customers to vendors best defines
A) reverse logistics.
B) bullwhip logistics.
C) reverse release.
D) back flow logistics.
Answer:...
The administrative activities of order taking and fulfillment involve each of the following except
The administrative activities of order taking and fulfillment involve each of the following except
A) sales quote.
B) order configuration.
C) settlement.
D)...
How does traditional logistics typically differ from EC logistics?
How does traditional logistics typically differ from EC logistics?
A) EC logistics deals with the movement of large amounts of materials to a few...
The logistics of EC systems, typically involving small parcels sent to many customers' homes best defines
The logistics of EC systems, typically involving small parcels sent to many customers' homes best defines
A) e-delivery.
B) e-fulfillment.
C) e-shopping.
D)...
The operations involved in the efficient and effective flow and storage of goods, services, and related information from point of origin to point of consumption best defines
The operations involved in the efficient and effective flow and storage of goods, services, and related information from point of origin to point of...
The business processes, such as sales and advertising, which are visible to customers best defines
The business processes, such as sales and advertising, which are visible to customers best defines
A) logistics.
B) order fulfillment.
C) back-office...
Activities that support fulfillment of orders, such as packing, delivery, accounting, and logistics best defines
Activities that support fulfillment of orders, such as packing, delivery, accounting, and logistics best defines
A) order fulfillment.
B) front-office...
Order fulfillment refers to each of the following except
Order fulfillment refers to each of the following except
A) providing price guarantees.
B) providing customers with what they have ordered.
C) providing...
E-infrastructure services include each of the following except
E-infrastructure services include each of the following except
A) systems development.
B) integration standards.
C) consulting services.
D) security.
Answer:...
Business partners, government, customers, and suppliers are
Business partners, government, customers, and suppliers are
A) e-processes.
B) e-markets.
C) e-communities.
D) e-infrastructure
Answer:...
Which of the following is not an EC service?
Which of the following is not an EC service?
A) e-process
B) e-partnership management
C) e-markets
D) e-infrastructure
Answer:...
Amazon.com's initial business model called for
Amazon.com's initial business model called for
A) mobile retailing that had a central warehouse with a large inventory.
B) virtual retailing...
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